Description:

RESTAURANT MANAGER OVERVIEW THE LOT is a revolutionary Lifestyle Entertainment Experience venue that merges premium entertainment with our unique California communities to create an experience that is unsurpassed. A premium cinema and dining destination that is a social hub for elevated cuisine, craft coffee, sophisticated cocktails as well as a comfortable co-work space, THE LOT truly creates the ultimate experience. As a Restaurant Manager at THE LOT, you will oversee our Fine Dining Restaurant Concept. With an extraordinary venue, complete with Bar, Café and Cinema, you will lead our Team Members to design the ultimate guest experience. REPORTING & SCHEDULING The Restaurant Manager works as part of a team that regularly supports and assists one another, working under the general direction of the General Manager (GM) and Assistant General Manager (AGM). The GM and AGM will review the Restaurant Manager's work for progress, effectiveness and conformity with established objectives, standards and policies. Restaurant Managers typically work five days per week ten-hour shifts, an additional day of the week as needed based on business needs and presence for events and/or meetings. Open availability is required including weekends and all major holidays. PRIMARY RESPONSIBILITIES • Ensure guests receive professional, efficient, prompt and courteous service. • Constantly touch tables to engage with guests, prompt conversation with questions such as, “May I book your reservation for Super Sunday?” Engage, always observe to immediately fix an issue, act as an ambassador on the floor. Train managers and staff to do the same. • Ensure all guests are greeted and guests are taken care of promptly. • Always use Sections, Service Stations, and manage Supervisor/Employee tasks. • Observe, shadow, and evaluate staff, coach and develop Team Members, issue documentation for corrective action opportunity purposes through Written Warnings. • Ensure training certification process is a priority for all team members and verify that new hires are always paired with a Lead and/or Manager for full training and certification process prior to getting placed on the schedule. • Ensure proper standard operating procedures, and policies are being adhered to consistently. • Ensure that Team Members satisfy all the guest service standards at THE LOT. • Works closely with the General Manager to hire, train, coach, develop, and retain employees with a strong hospitality background. Assist GM with hiring, training, and appropriately disciplining associates. • Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners. • Listen, communicate, and work to resolve guest concerns. • Sell new events and cultivate an upselling culture – employees must always be “selling cleaning or leaving” – and assist with marketing and promotions for all events. • Ensure training and development of staff to enable effective job performance, teamwork, attitude, and clear communications. • Ensure THE LOT staff compliance to assigned position performance standards. • Assist the GM and AGM with the weekly staff schedule. Oversee department schedule to ensure proper staffing levels per position, discuss daily and weekly staffing levels and vacant positions with GM. • Accurately prepares, maintains and distributes staff payroll. Prepares and submits required reports and documentation for staff payroll. Manages meal break violations, Time Clock Adjustment process, and over-time. • Cultivates strong communication with staff, executive staff and other departments to ensure operating effectiveness and fulfillment of special event’s needs. • Respond to all guest and employee emergencies. • Create an environment in which all associates can reach their full potential, resulting in positive morale and a fun culture to work in. • Proper communication such as with radios, email, phone, chats, Hot Schedules, management meetings, daily huddles, pre-shift meetings, performance review with staff in one-on-ones. • Conduct pre-shift uniform checks to ensure staff is in the proper dress-code including hair standards and non-slip shoes before an employee may begin his or her shift. • Perform daily opening, closing, operational, and administrative duties with checklists, sending daily reports, and daily operational photographs every hour. • Ensure offices are always clean and that staff and management are on the floor except for when cash-handling. • Show up to all shifts in a timely manner, manage attendance and punctuality of all staff members. • Maintain a healthy and vibrant work environment. • Complete guest and employee injury reports before 24 hours and submit to GM with HR copied via email. • Fluent in food and alcohol knowledge. • Ensure proper standard operating procedures and policies are being adhered to. • Deliver timely results. • Complete all other functions as designated by the Company.

Requirements:

PREFERRED EXPERIENCE • Strong Food & Beverage experience managing in a high-volume fine-dining restaurant strongly preferred. • Associate’s / Bachelor’s degree in hospitality, culinary arts, or equivalent experience preferred. • Working knowledge of all staff positions and functions. MINIMUM REQUIREMENTS • Minimum 2-3 years of experience managing in hospitality business (restaurant, bar, entertainment industry, etc.). At least two years of which includes supervisory experience with direct reports. • Ability to pass reference check and background check prior to hire. • Demonstrated dependability and reliability with respect to timeliness, attendance, follow-through, and ability to work independently and efficiently. • Ability to stand, walk, lift, twist, and bend on a frequent basis. • Must be 21 years or older. • Willingness to learn preferred skills as needed. • Demonstrated ability to:  Work independently and be self-motivated.  Communicate clearly, effectively and responsively.  Exercise diplomacy.  Organizational skills.  Manage multiple projects, set priorities and shift priorities as needed.  Always conduct himself/herself professionally.  Conduct himself/herself in accordance with THE LOT policies and procedures. WORK ENVIRONMENT AND PHYSICAL DEMANDS  Open Weekend and Holiday Availability  Ability to work a variable schedule, including shifts from morning through late night  Ability to smile while standing up to 10 hours a day  The employee must occasionally lift and/or move up to 25 pounds, and infrequently lift and/or move above 25 pounds. THE LOT FAMILY INCENTIVES  Medical, Dental, Vision, and Life Insurance Coverage (After new hire waiting period)  401k (After a year)  Career growth potential  Free movie tickets and discounted meals  Movie premiers

Additional Info: